Verizon confirms widespread outage affecting users across the US | 9TO5Mac
Verizon’s Outage Adventure: A Blip on the Network Radar
Imagine grabbing your phone to text your friend, call, or catch up on social media—only to realize your service is in “SOS mode.” That’s exactly what Verizon users across the U.S. experienced today as a massive outage knocked out their cellular service. Starting mid-morning, customers in states like Indiana, Ohio, and Michigan reported issues ranging from no calls or texts to a complete blackout of cellular data. For hours, it felt like someone had hit the ‘pause’ button on one of the biggest mobile networks in the country.
By early afternoon, complaints were flooding in from frustrated users. Whether it was people sharing their woes on social media or the rising spike of outage reports on Downdetector, Verizon couldn’t ignore it. The company soon confirmed the problem and dispatched its engineers but gave no clear timeline for a fix. It wasn’t just everyday users feeling the pinch—plenty of us here at 9to5Mac were caught in the same situation. For many, Wi-Fi was their only lifeline to the digital world.
As the day progressed, Verizon began restoring service little by little. By evening, some relief was in sight, but it wasn’t a complete fix yet. The company offered a carefully worded apology, acknowledging how much people rely on their service and thanking customers for their patience. “We know how much people rely on Verizon,” they said, “and we apologize for any inconvenience.”
The outage was widespread, with the Midwest and parts of the East Coast taking the hardest hits. For iPhone users, their phones showed “SOS only” in the status bar—meaning they couldn’t connect to the network but could still make emergency calls. Apple reassured customers in the U.S., Canada, and Australia that this mode still allowed access to emergency services, even if regular connectivity was out of the question. While Verizon’s network is limping back to life, users might still be on edge, watching for another potential outage blip…….[read more]
Rising Dough
How do widespread service outages like this impact a company’s relationship with its investors, shareholders, and consumer base, particularly in telecommunications?
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