Subway overcharged a customer more than $1K, took 7 weeks to refund it | FOX Business
In a recent incident that left many scratching their heads, Letitia Bishop from Columbus, Ohio, found herself in an unexpected and frustrating situation. After ordering a simple meal from a Subway located within a Thorntons gas station, she was shocked to discover a whopping $1,000 charge on her debit card. What was supposed to be a routine transaction turned into a financial nightmare for Bishop and her family.
The journey to rectify this mistake was far from smooth sailing. Despite her best efforts, Bishop found herself caught in a web of bureaucracy, struggling to get anyone to take responsibility for the error. She reached out to Subway, her bank Huntington Bank, and Thorntons, but encountered roadblocks at every turn. It wasn’t until her story gained traction in the media that she finally saw some progress.
After seven long weeks of persistence and frustration, Bishop finally received her refund. However, the ordeal didn’t end there. Her bank placed a hold on the refunded amount, further complicating matters. This unexpected turn left Bishop and her family grappling with overdraft fees and financial uncertainty.
This incident serves as a stark reminder of the complexities that can arise in the world of consumer transactions. From erroneous charges to bureaucratic red tape, navigating the aftermath of a simple mistake can be an arduous process. As consumers, it’s crucial to understand our rights and options when faced with such challenges, and to advocate for ourselves in seeking resolution………
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Rising Dough
How do incidents like Letitia Bishop’s experience with Subway and Thorntons impact consumer trust in businesses, and what measures can companies take to rebuild trust after such incidents?
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Incidents like this, significantly lowers consumer trust because nobody wants to lose one thousand for a sandwich- obviously. However, Subway, and companies in general can build trust by showing us the whole process of what happened. This could either tarnish or maintain trust, but it would help.
After an incident such as the one covered in the article the companies number on priority should’ve been to issue a proper refund immediately, however since that didn’t happen to help regain trust they must act way quicker on such accidents
Incidents like Letitia Bishops experience with Subway and Thorntons impact consumer trust in businesses because it demonstrates to customers that the business isn’t trustworthy with keeping their promises of great customer service. Companies can issue apologies, refunds, free rewards and compensation to customers after incidents like this to make customers not turn away from their stores as a whole.
After an incident such as the one covered in the article the companies number on priority should’ve been to issue a proper refund immediately, however since that didn’t happen to help regain trust they must act way quicker on such accidents
Incidents involving money break customer trust in businesses, and card payments become unlikely complicating the experience for corporations. The only way corporations can rebuild trust in consumers eyes is to admit their fault and work on fixing the issues that caused said disaster. It may not fully rebuild consumer trust, but the business looks better in customer eyes.
Letitia Bishop’s encounter with an overcharge exceeding $1,000 at Subway within a Thorntons gas station not only disrupted her finances but also spotlighted the challenges consumers face in rectifying errors. The prolonged seven-week ordeal to secure a refund, coupled with subsequent complications from her bank, underscores the intricate and often frustrating nature of consumer transactions. Instances like these can significantly erode trust in businesses, as consumers question the reliability of customer service and accountability. For companies to rebuild trust after such incidents, a commitment to transparent communication, quick issue resolution, and proactive measures to address customer concerns becomes paramount, emphasizing the need for businesses to navigate these complexities effectively and maintain consumer confidence.
Incidents like Letitia Bishop’s experience with Subway and Thorntons decrease consumer trust in businesses because if it were a small amount, the consumer would have not even notice. Companies can offer deals and coupons to rebuild trust after such incidents.