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Kroger changes unpopular policy after customer pushback | TheStreet

Kroger changes unpopular policy after customer pushback | TheStreet

In the fast-food and grocery shopping world, a subtle but significant shift is happening that affects both customers and businesses. Many retailers are opting for self-service options, from assembling your coffee at Panera Bread to checking out your groceries at self-checkout lanes. These choices may seem like they offer customers more control and convenience, but there’s more to the story.

The fine line between providing options and shifting labor from employees to customers can be blurry. While self-checkout is often presented as a way to save time and reduce business costs, it has its drawbacks. According to data, nearly 39% of grocery store thefts occur at self-checkout lanes, costing stores an average of $120 per incident. This suggests that self-checkout may not always be as efficient or secure as it seems.

Kroger, a major grocery store chain, recently experimented with self-checkout-only stores but eventually reverted to traditional checkout lanes after listening to customer feedback. Key competitors like Target, Walmart, and Dollar General have also made varying decisions about self-checkout options. As the retail landscape evolves, it raises questions about the delicate balance between customer convenience, cost-cutting, and security…………full-loaf-600x400-1-e1700879832480 Kroger changes unpopular policy after customer pushback | TheStreet[read more]

Rising Dough

Rising-Dough-e1700879911412 Kroger changes unpopular policy after customer pushback | TheStreetHow do businesses strike the right balance between offering self-service options for customers and maintaining employee-staffed checkout lanes? What factors should retailers consider when implementing self-checkout systems, and how can they address the challenges of theft and customer satisfaction in this evolving retail landscape?

*Click on the “Full Loaf” icon to read the full article! After you read the full article, let us know your thoughts.

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2bb9ae8d5dae75b56f1f45ed9e77092b?s=64&d=mm&r=g Kroger changes unpopular policy after customer pushback | TheStreet
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Kaniya
14 days ago

Self checkout should only be used for card and in addition to that there should be employees supervising the self checkout area. Regular lanes can be used for cash and card, places like publix have really scored the idea of it so theft is not really predominant in those areas.

de5ec99cff4835bcc9ca4a86611c0447?s=64&d=mm&r=g Kroger changes unpopular policy after customer pushback | TheStreet
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Maddox
14 days ago
Reply to  Kaniya

Thank you

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stonestreetcoffee.com ☕️ **Discover Stone Street Coffee Company - Your Coffee Haven!** Today's Dough readers, if you're on the hunt for exceptional coffee and cold brew, look no further than Stone Street Coffee Company. We at Today's Dough are smitten with their rich coffee blends and refreshing Cold Brew. Stone Street's commitment to quality shines through in every sip. Now, exclusively for our readers, click the banner above to snag a $5 off coupon on your next order. Experience the finest, ethically sourced beans roasted to perfection. Join the Stone Street community, savor top-notch coffee, and elevate your daily brew. ☕️🌟

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Kaniya
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Kaniya
14 days ago

Self checkout should only be used for card and in addition to that there should be employees supervising the self checkout area. Regular lanes can be used for cash and card, places like publix have really scored the idea of it so theft is not really predominant in those areas.

Maddox
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Maddox
14 days ago
Reply to  Kaniya

Thank you

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